Return policy

At LadyInChic, we want you to love every step you take in our shoes and every accessory you choose! If you’re not completely satisfied with your purchase, we’re here to help. This Return Policy explains the terms and conditions for returning footwear, handbags, watches, and other accessories purchased from our Website.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be purchased directly from ladyinchic.com.

  • The return request must be made within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original condition, with all packaging, tags, and authenticity cards (if applicable) intact.

  • Shoes: Must be unworn (only tried indoors on a clean surface) and returned in their original shoe box and packaging.

  • Handbags: Must be unused, with protective coverings, dust bags, and tags still attached.

  • Watches & Accessories: Must be unworn, with protective films, warranty cards, tags, and original boxes intact.

  • Final sale items, customized products, or items marked as non-returnable at checkout are not eligible for return (unless defective).

2. How to Return an Item

  1. Contact Us: Email info@ladyinchic.com with your order number and reason for return.

  2. Obtain Return Information: We will provide a Return Merchandise Authorization (RMA) number and instructions. Items must be securely packed in original packaging with the RMA number included.

  3. Ship the Item: Use a trackable shipping method and retain proof of shipment.

3. Refunds

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Refunds cover the item cost but exclude original shipping fees (unless the return is due to a faulty product or our error).

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Exchanges

We currently do not offer direct exchanges. Please return your item and place a new order for the desired product.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days at info@ladyinchic.com with photos. We will provide free return shipping and issue a refund or replacement.

6. Non-Returnable Items

  • Items marked “Final Sale”.

  • Customized or personalized products.

  • Used, worn, or unsanitary returns.

7. Late or Missing Returns

  • Returns requested after 30 days will not be accepted.

  • We cannot issue refunds for items we do not receive. Always use a trackable shipping method.

8. Changes to This Policy

We may update this Return Policy periodically. Please review it for the latest updates.

9. Contact Us

Email: info@ladyinchic.com
Phone: +1 (757)-503-0992
Business Address: 4636 Lawman Avenue, Washington, VA 20011, United States

✨ Thank you for choosing LadyInChic — where every step,and every detail of your style matters.